- For orders up to £58.99 – delivery charge £5.95
- For orders over £59 FREE delivery!
We aim to dispatch all orders within 1 working day (Monday-Friday) if your order is received, paid for and confirmed by 2:00 pm, however we reserve the right to process your order up to 3 working days.
Before you place your order, please make sure you provide us with the correct delivery address.
Please, be careful when you place your order and make sure you choose the address where someone will be able to receive it. Please, remember that the delivery takes place between 7 am and 7 pm and we do not have influence on the delivery time.
If the courier company fails to deliver the parcel to you three times, the parcel will be returned to us and we will have to charge you £6.70 for the onward journey. Additionally, we will not be able to give you the money back for the shipping as the parcel went out for the delivery and we were charged by DPD. When you place your order you roughly know when you can expect your parcel to be delivered as you will get a text message from DPD with the estimated delivery date. Therefore, please make sure you provide us with a valid mobile phone number. If you are unsure about the delivery date you can always contact us as we can easily track your parcel at the courier’s company website.
- WE offers a 30 day return policy on sealed FM Products from the date of purchase (date on the invoice). You can also exchange sealed FM Products up to maximum of 30 days from the date of purchase, except for those which are not refundable for example, products of offer, on sale or some of the MAKE UP products. It means that if you buy for example a Pure Collection bottle of perfume FM18 on the first day of the month and it is still sealed, you can exchange that bottle into a different PURE collection fragrance within 30 days from 1st day of the month (up to 30th). You will need to cover the shipping cost of such return or exchange.
- If on your invoice there is an item that you wanted, but you received something else instead, please contact our Customer Service Department [email protected] within 24 hours from receiving your order to report that, and it will be dealt with within another 24h. The content of each parcel is photographed before being packed into the box, therefore we will always check such photograph before we contact you with the solution. Please note that if you receive an incorrect item, we may ask you to send it back to us before we will be able to exchange it into the correct product.
- When you receive a faulty product, please contact our Customer Service Department [email protected] within 24 hours from receiving the product. Depending on the product and its fault we might ask you to send this product back to us by post. As soon as we receive the item we will contact you to issue a refund or replacement, and of course in such case we will refund the cost of postage to you.
- When you receive items which are damaged, smashed or which have leaked out, please take a picture of them and email it to [email protected] within 24 hours from receiving the product. Do not forget to add your full name, ID number and a short explanation of what happened to the product, together with the invoice number on which the product has been ordered. In some cases we might ask you to send this product back to us by post. Please note that we will not accept any complaints for the damaged, smashed or leaking items without the picture.
- If for any reason you need to send some products to us by post, remember to inform us about that first – contact our Customer Service Department [email protected]. If we ask you to send a product back to us, please keep the receipt and proof of posting, such as tracking number. We cannot take responsibility for any loss or damage made by the Royal Mail. If your package is lost and does not reach us you will need to claim it with the post office. We will not be able to send you a refund or exchange items until we receive the products from you.
- When you return unwanted products for a refund, you need to cover the shipping cost of sending the product to us. When we receive the items, we cancel the invoice that was prepared originally and create a new one – without the returned products.
- We will not accept returns of opened products.